Welcome to Cuppa East Coffee (operated by Top One Coffee Roastery LLC). These Terms and Conditions govern your use of our website (cuppaeast.com) and the services offered through it. By accessing or using our website, you agree to comply with these Terms and Conditions.

  1. Website Use

You may use our website for personal and non-commercial purposes only. You may not use our website for any illegal or unauthorized purposes, including but not limited to transmitting harmful or malicious content, engaging in fraudulent activities, or violating intellectual property rights.

  1. Account Registration

You may be required to create an account on our website to access certain features or services. You must provide accurate and complete information when creating an account, and you are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

  1. Product Information and Pricing

We strive to provide accurate and up-to-date product information on our website, including product descriptions, prices, and availability. However, we do not warrant the accuracy or completeness of such information, and we reserve the right to correct any errors, inaccuracies, or omissions without prior notice. Product prices are subject to change without notice, and they do not include applicable taxes, duties, or shipping fees, unless otherwise stated.

  1. Ordering and Payment

You may place an order for products through our online store. By placing an order, you are making an offer to purchase the products at the prices and terms indicated. We reserve the right to accept or reject your order at our sole discretion. If we accept your order, we will send you a confirmation email with order details and payment information.

You agree to provide accurate and complete payment information when placing an order, and you authorize us to charge the total order amount to your designated payment method. If your payment is declined, your order may be canceled or delayed. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.

  1. Shipping and Delivery

We strive to process and ship orders in a timely manner. However, shipping and delivery times may vary depending on factors such as product availability, shipping location, and carrier delays. We are not responsible for any delays or damages caused by the shipping carrier or any other third party.

  1. Returns and Refunds

We take pride in the quality of our products. If you are not satisfied with your purchase, please contact us at info@cuppaeast.com within 7 days of receiving your order to request a return or refund. We may require you to return the product in its original condition and packaging. Refunds will be issued to the original payment method, and they may be subject to a restocking fee or shipping charges.

  1. Intellectual Property

Our website and its content, including but not limited to text, images, logos, graphics, and trademarks, are owned by Top One Coffee Roastery LLC and are protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or otherwise use our website or its content without our prior written consent.

  1. Privacy

We collect, use, and protect your personal information in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

  1. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any damages, losses, or liabilities arising out of or in connection with your use of our website or our products, including but not limited to direct, indirect, incidental, consequential, special, or punitive damages, even if we have been advised of the possibility of such damages in no event shall our total liability to you exceed the total amount you paid for the products or services in dispute.

  1. Indemnification

You agree to indemnify and hold harmless Top One Coffee Roastery LLC, its officers, directors, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of our website or your violation of these Terms and Conditions.

  1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.

  1. Amendments and Termination

We reserve the right to update, modify, or terminate these Terms and Conditions at any time without prior notice. Any changes to these Terms and Conditions will be effective immediately upon posting on our website. Your continued use of our website after such changes constitutes your acceptance of the updated Terms and Conditions.

  1. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Top One Coffee Roastery LLC regarding your use of our website and supersede any prior or contemporaneous agreements, communications, or understandings, whether oral or written, relating to the subject matter herein.

  1. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Top One Coffee Roastery LLC Website: cuppaeast.com Email: info@cuppaeast.com

We will strive to address your inquiries or concerns in a timely and appropriate manner.