At Cuppa East Coffee (operated by Top One Coffee Roastery LLC), we are committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it.
Information We Collect
When you visit our website, cuppaeast.com, or place an order on our online store, we may collect certain personal information from you, including:
- Contact Information: This may include your name, email address, phone number, and mailing address.
- Payment Information: If you make a purchase on our online store, we may collect your payment card information, such as card number, expiration date, and CVV code.
- Order Information: We may collect information about the products you purchase from us, including product details and quantity.
- Communication Information: If you contact us through email or other means of communication, we may collect information about your inquiries or feedback.
How We Use Your Information
We may use the personal information we collect from you for the following purposes:
- Processing Orders: We use your contact and payment information to process and fulfill your orders, including shipping products to your designated address and contacting you regarding your order status.
- Improving our Services: We may use your information to analyze customer preferences and behavior, conduct market research, and improve our products and services.
- Communication: We may use your contact information to communicate with you about promotions, offers, and updates related to our products and services, with your consent.
- Customer Service: We may use your information to respond to your inquiries, provide customer support, and resolve any issues or disputes.
- Legal Requirements: We may use your information to comply with applicable laws, regulations, legal processes, or enforce our terms of service.
Data Security
We take appropriate measures to protect the security and confidentiality of your personal information. We use industry-standard security protocols and technology to prevent unauthorized access, use, or disclosure of your information. However, please be aware that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Services
We may use third-party services, such as payment processors and shipping carriers, to facilitate our services. These third-party services may have their own privacy policies and practices, and we recommend reviewing them to understand how your information may be collected, used, and protected by these providers.
Cookies
We may use cookies, which are small text files stored on your computer or device, to enhance your browsing experience on our website. Cookies help us recognize you as a returning visitor, remember your preferences, and analyze website traffic. You can disable cookies in your web browser settings, but this may affect the functionality of our website.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to process your orders, provide customer support, and comply with legal obligations. We will securely delete or anonymize your information when it is no longer needed or upon your request, unless we are required by law to retain it.
Your Rights
You have the right to access, update, correct, and delete your personal information. You may also withdraw your consent for us to use your information for certain purposes. Please contact us at info@cuppaeast.com if you wish to exercise your rights or have any questions about our Privacy Policy.
Updates to Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will post the updated Privacy Policy on our website with the effective date. Please review this page periodically to stay updated on our privacy practices.
Contact Us
If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at:
Top One Coffee Roastery LLC Website: cuppaeast.com Email: info@cuppaeast.com
We will strive to address your inquiries or concerns in a timely and appropriate manner.
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. You also consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.